DealerRater Recognizes Circle BMW with a Consumer Satisfaction Award

January 24th, 2019 by

2019 Dealer Rater Consumer Satisfaction Award

DealerRater Recognizes Circle BMW with a Consumer Satisfaction Award

Dealership among the top auto dealers in the U.S. who demonstrate excellent customer service, as rated by online consumer reviews

Eatontown, N.J. (January 24, 2019) Circle BMW, the region’s premier BMW dealership, has been awarded a 2019 DealerRater Consumer Satisfaction Award, an annual recognition given to auto dealerships that deliver outstanding customer service as rated by online consumer reviews. DealerRater, the world’s leading car dealer review website, created the Consumer Satisfaction Award program to let online car shoppers instantly spot dealers that provide high-quality customer service.

Consumer Satisfaction Awards are given to the top 10 percent of U.S. new-car dealers based on their PowerScore™, as well as top independent and Canadian dealerships that receive at least 25 annual reviews and maintain a minimum average PowerScore™ rating of 4.0 out of 5.0. The PowerScore™ is determined using a Bayesian algorithm that factors the dealership’s average DealerRater consumer rating and the total number of reviews written about the dealership during the 2018 calendar year.

“We’d like to congratulate Circle BMW and all of our Consumer Satisfaction Award winners,” said DealerRater General Manager, Jamie Oldershaw. “DealerRater’s extensive review database allows shoppers to identify dealerships that are providing excellent customer experiences, and it’s clear that Circle BMW stands out amongst its peers in the U.S.”

Circle BMW has achieved consistently high scores on the DealerRater website, placing it among the top dealerships nationwide. Online shoppers visiting Circle BMW’s dealer page will find a “2019 Consumer Satisfaction Award winner” badge on their profile to instantly recognize it as a first-rate dealership.

Circle BMW President, Tom DeFelice, said, “The DealerRater Consumer Satisfaction Award is a validation of the consistent, high-quality service and attention we give to our customers.” He added, “It is a wonderful tribute to our team to have so many positive accolades on DealerRater.com.”

DealerRater features more than four million dealer reviews and has a reachable audience of more than 32 million car shoppers each month. “Our awards program was more competitive than ever this past year, with thousands of dealers across the U.S. and Canada competing to win our coveted Dealer of the Year award,” says Oldershaw. “The Consumer Satisfaction Award is one way for today’s shoppers to instantly recognize quality customer service regardless of brand or region.”

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About DealerRater

Founded in 2002, DealerRater, a Cars.com Company, is the world’s leading car dealer review website that connects consumers with the right person at the right dealership. The site offers nearly 5 million sales and service reviews across 42,000 U.S. and Canadian dealerships, including a network of more than 5,000 Certified Dealers. DealerRater content has a reachable audience of more than 32 million consumers across the web each month. By offering a product suite that allows qualified dealerships to manage their reputations and achieve higher SEO rankings, DealerRater supports new customer connections by growing online presence.

About Circle BMW

Circle BMW, owned and operated by Tom DeFelice since 1981, is dedicated to excellence in all phases of the BMW ownership experience: sales, service, parts, accessories, lifestyle products and lifetime customer support. Serving customers in Central New Jersey, Circle BMW is one of the tri-state area’s leading luxury automotive dealerships and a four-time recipient of the prestigious BMW Center of Excellence Award for achieving outstanding levels of performance and customer service. In addition to new vehicles, Circle BMW offers Certified Pre-Owned vehicles that meet demanding standards for resale. Our award-winning Service Department is among the top in the nation and is proud to employ the largest staff of BMW Master Technicians in New Jersey. Circle BMW is one of the largest BMW authorized stocking dealers of original equipment parts and accessories in the region. Learn more at circlebmw.com and connect with us on Facebook.com/CircleBMW, Twitter.com/circlebmwsales, Instagram.com/CircleBMW  and YouTube.com/circleBMWTV.

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